If I message the chatbot, will it connect me directly with the organization I am viewing?
Answer
No. The red chat bubble connects you with the ROGER team, not the organization whose profile you are viewing. The chat feature is available to help with questions about how to use ROGER, navigating the platform, reporting incorrect or outdated information, technical issues, and general resource navigation assistance. ROGER cannot submit applications on your behalf, check application status, approve benefits or services, access organization records or case files, or make decisions on behalf of an organization. If you have questions about a specific organization’s programs, eligibility requirements, services, waitlists, applications, or availability, please contact that organization directly using the phone number, email address, website, or physical address provided on its profile page.
For example, if a user is viewing a housing organization page and clicks the red chat bubble, they are contacting the ROGER team, not that housing provider.