Organizations, VSOs, case managers, and service providers

Yes. ROGER may remove or restrict listings that appear inaccurate, inactive, inappropriate, misleading, harmful, unethical, or outside the platform’s purpose. Organizations can also contact ROGER if they believe their listing should be updated or removed. Doing this helps keep the platform safe and trustworthy. If an organization is no longer operating or user feedback raises serious concerns, ROGER can revoke the listing at any time.

Organizations can update contact information, website links, registration links, application links, intake forms, brochures, program descriptions, eligibility requirements, service areas, location information, social media links, logos, photos, and virtual or in-person service details. Accurate listings help users reach the right provider faster and reduce confusion for both veterans and organizations. For example, an organization can update a new application form link, change a point of contact, add a brochure, or add a new county it serves.

Organizations should review their listing regularly and anytime programs, staff, phone numbers, emails, websites, eligibility, funding, hours, service areas, or application links change. Outdated listings create frustration and reduce trust within the veteran community. For example, if a grant program closes or funding runs out, the organization should update the listing, so users do not apply for unavailable support