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Safe Helpline

Safe Helpline

About Safe Helpline

Anonymous. Confidential. Secure. Safe Helpline is all three.

We know that reaching out for support after sexual assault can be difficult, and you need to be able to trust that the information you disclose will be protected. Sometimes it’s not always clear whether the support you receive will be anonymous or in some cases, remain confidential, and what that means. To best support survivors, Safe Helpline is both anonymous and confidential, as well as secure, which gives us the ability to provide a uniquely safe space for survivors to heal at their own pace. Safe Helpline user can access one-on-one support, peer-to-peer support, information, resources and self-care exercises 24/7 to aid in their recovery.

How to Get Help

Online Helpline: Access one-on-one, anonymous, and secure support through Safe Helpline’s secure online chat portal.

Telephone Helpline: Speak directly with a Safe Helpline staff member over the phone, 24/7 by calling 877-995-5247. The phone number is the same in the U.S. and worldwide via DSN.

Safe Helpline App: Access a self-care plan and self-care exercises as well as the other Safe Helpline services with an easy-to-use mobile app. You can also call the Telephone Helpline for free from anywhere in the world through the app with an internet connection.

Safe HelpRoom: Connect with and support other survivors of sexual assault through Safe Helpline’s group chat service. It’s free, online, moderated, secure, and available 24/7. Special sessions just for men are also available every Sunday from 1300-1500 ET.

Responders Near Me: Receive information about local and national responders and resources, anytime, anywhere from the website, via text, and on the Safe Helpline app. You can text your zip code or installation to 55-247 (in the U.S.) or 202-470-5546 (outside the U.S.) to receive a responder’s contact information. Message and data rates may apply.

Self-paced educational programs: Learn more about issues related to sexual assault, the services Safe Helpline offers, and how to support a friend or loved one with Safe Helpline’s self-guided educational programs.

Who does Safe Helpline help?

The services provided by Safe Helpline are available to the DoD community consistent with DoD SAPR Policy, including:

  • Adult Service members in the Active Duty, National Guard, and Reserve Component, as well as Coast Guard and their dependents 18 years of age and older.
  • The Family Advocacy Program (FAP) covers adult military dependent sexual assault victims who are assaulted by a spouse or intimate partner and military dependent sexual assault victims who are 17 years of age and younger.
  • DoD civilian employees and their family dependents 18 years of age and older when they are stationed or performing duties outside of the United States.
  • U.S. citizen DoD contractor personnel when they are authorized to accompany Armed Forces in a contingency operation OCONUS and their U.S. citizen employees.

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