Coaching Into Care
Hours of Operation
Monday - Friday
8AM - 8PM
About Coaching Into Care
Coaching Into Care has recently upgraded our call routing system and in the transition some of our callers may have not gone through or may have gone directly to our voice mail. Calls are being received normally now so if you were unsuccessful in reaching us, you might give it another try. In addition, you are encouraged to reach out to us through our email, CoachingIntoCare@va.gov, for a return call within 1 business day. You need not disclose anything other than your contact information (name, number) and that you would like to talk to a Coaching Into Care staff member about a Veteran you are concerned about. Our staff are in and available and ready to talk to you about encouraging a Veteran seek mental health care. Contact us today!
Coaching Into Care is a national telephone service of the VA which aims to educate, support, and empower family members and friends who are seeking mental health care or services for a Veteran. Our goal is to help Veterans, their family members, and other loved ones find the appropriate services at their local VA facilities and/or in their community. We also provide coaching to family and friends of Veterans who see that a Veteran in their life may be having difficulty adjusting to civilian life. Coaching is provided by licensed psychologists or social workers, free-of-charge. Coaching involves helping our callers figure out how to motivate the Veteran to seek mental health treatment for depression, PTSD, trauma, and alcohol or substance abuse. We can help you get information about mental health, services at the VA and tips on how to begin the conversation about treatment with a loved one who is a Veteran.
What To Expect
Calls with a coach vary in length, but generally take 10 to 30 minutes, depending on the issue. Our work with you may extend for several calls and usually with the same coach.
When you call Coaching Into Care at 888-823-7458, you will talk with a member of our team who specializes in helping callers determine the best way to help the Veteran they care about and how to navigate the VA system. Our hours of operation are Monday — Friday, from 8am to 8pm (Eastern).
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